Privacy Policy

01 Scope

This policy explains how your personal data is handled when you use ENEKOM’s website enekom.com.tr and ENEKOM mobile applications. Personal data is processed in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK).

02 Data Processed on the Website

Contact form

When you submit the “Contact Us” form, your first name, last name, email address, (optional) company name, subject and message are sent to our servers and delivered to our team by email. This information is used solely to respond to your request.

Server logs

Our web server keeps standard access logs such as IP address, browser information and time of visit for security and operational purposes.

Browser storage

Your selected site language is stored in your browser’s local storage. Our website does not use cookies, analytics or advertising tools.

Third-party content

Our pages load content from Google Fonts (typefaces), Google Maps (map) and flagcdn.com (language flags). When this content loads, your IP address may be shared with these providers; their own privacy policies apply.

03 Mobile App

The ENEKOM mobile app is built for authorised personnel of organisations operating the RailAcoustic system. There is no public sign-up; accounts are created by an administrator with role-based access.

Account information

For your account, your first and last name, username or email address, phone number, role and (if you upload one) profile photo are stored on the system servers.

Field and maintenance records

Maintenance requests, approvals, fault records and your check-ins at field devices are stored together with the user and time of each action. These records are used for work tracking, audit trails and field crew safety (for example, train approach alerts).

Location

The app does not collect or store your location or send it to our servers. When you ask for directions to a field device, the device’s location is opened in Google Maps or Apple Maps; that maps app uses location services for navigation and is subject to its own privacy policy.

Notifications

To deliver alarm and task notifications, your device’s notification token (Firebase Cloud Messaging) is linked to your account. Notifications are delivered through Google’s infrastructure.

Camera and storage

The camera is used to scan device QR codes and, optionally, to take a profile photo. QR images are processed on your device and are not stored. Pending offline actions and session data are stored securely on your device.

The app does not use advertising, analytics or behaviour-tracking tools.

04 Sharing and Retention

• We do not sell, rent, or share your personal data for advertising.
• Mobile app data is visible only to authorised users of your organisation and to the ENEKOM support team.
• Data is shared with authorities only where a legal obligation requires it.
• Contact form correspondence is kept as long as needed to resolve your request; account and field records are kept for the duration of your account and the related service agreement.

05 Your Rights

Under Article 11 of KVKK you have the right to learn whether your personal data is processed, request information, request correction or deletion, and object to processing. You can send your requests using the contact details below.

06 Changes to This Policy

We may update this policy from time to time. The updated text takes effect as soon as it is posted on this page; we recommend reviewing it periodically.

07 Contact Us

If you have any questions or requests about our privacy policy, please contact us.